Some, but not all, of our presenters have provided handouts for their Sessions/Workshops.
All Sessions/Workshops are listed, but those with Handouts are indicated by the red, bulleted links.
These will be moved behind Members Only in mid-January.
General Sessions
NARPM® Business Development Session –
Empowering Teams and Individuals with Scott Steinberg
Opening General Session – Future-Proofing Your Business with Troy Hazard
General Session – Panel Discussion – Buying, Selling and Expanding Your Reach
with Andrew Propst, MPM® RMP®, Susan Albern, Steve Schultz, MPM® RMP®, Steve Hart
General Session – Thriving in an Age of Distraction with Curt Steinhorst
Workshop Sessions
1. Revenue Through Relationships – How to Develop Significant Customer Connections (Suggested Track: Broker/Owners)
2. The Current State of Property Management (Suggested Track: Property Managers)
3. Office Policies & Procedures for Managing Litigation (Suggested Track: Broker/Owners)
4. Profit Comes from Your People Skills – Do You Have What It Takes? (Suggested Track: Leadership)
5. Become a Better Speaker and Develop Leadership Skills (Suggested Track: Leadership)
6. Increase Revenue with HOA Management Services (Suggested Track: Broker/Owners)
7. How to Identify, Target and Close Your Most Profitable Clients (Suggested Track: Property Managers)
8. Top 10 Operational Reports for your Business (Suggested Track: Broker/Owners)
9. 7 Steps of Successful Leadership (Suggested Track: Leadership)
10. The Virtues of Virtual Property Management: How to Grow, Increase Profitability & Transform Your Property Management Company (Suggested Track: Broker/Owners)
11. Who, What, Why, When, and How of Property Inspections (Suggested Track: Property Managers)
12. Automatic Marketing for Property Managers (Suggested Track: Property Managers)
13. What Behavioral Insights Really Can Do for You (Suggested Track: Property Managers)
- What Behavioral Insights Really Can Do for You handout
- What Behavioral Insights Really Can Do for You PowerPoint
14. Company Structure – Portfolio vs. Departmental (Suggested Track: Broker/Owners)
15. Maintenance – Tips from the Trenches – War Stories & Lessons Learned (Suggested Track: Broker/Owners)
16. Growing Your Local NARPM® Chapter (Suggested Track: Leadership)
17. Why Get Involved with NARPM® – How I Grew as a NARPM® Leader (Suggested Track: Leadership)
18. 5 Steps to Solving Your Biggest Operational Problem in 30 Days (Suggested Track: Broker/Owner)
19. Lawsuit Waiting to Happen – Navigating HUD’s New Guidelines for the Use of Criminal Records in Rental Decisions (Suggested Track: Property Managers)
20. Customer Journey Workshop – Understanding Your Customer to Deliver Exceptional Service (Suggested Track: Property Managers)